Hi, thank you for your review .
We’re sorry to hear the bag wasn’t what you expected.
This bag is made from genuine Italian leather, it is fully lined and priced at £25, which is excellent value for a real leather item. The leather is described as soft, which means it has a relaxed, supple feel rather than being stiff or structured. The products many photos also show the strap thickness and overall style in detail, so customers can get an accurate idea before purchasing.
However, we understand that everyone has different expectations when it comes to how sturdy or structured a bag should be.
If the bag is unused and with it's original packaging , you're welcome to return it for a refund.
Thank you again for taking the time to share your thoughts.