Hi Lisa,
Thank you for your review.
I’m sorry to hear that you have not yet received your refund. I have checked our returns records and, at this stage, we have no record of a returned item from you, nor any previous correspondence regarding the refund.
Could you please review the tracking details for your return and contact us with this information so we can look into the matter and resolve it for you as quickly as possible?
Kind regards,
Sonya